PowerSchool Parent Portal

PowerSchool Parent/Guardian Portal
Frequently Asked Questions (FAQ)


How do I use the Portal?

The major areas of the Portal are listed below, for further details a Quick Start Guide and How-to Videos are available:

Grades and Attendance

Displays attendance from last week and this week. Displays grades year-to-date.

Grades History

Displays stored grades (grades are stored at the end of the marking period/quarter).

Attendance History

Displays daily attendance history for the marking period/quarter.

Account Preferences

Manage your login account (change User Name, Password, email, and add students).

How do I Create a Portal Account?

Go to the Jericho PowerSchool webpage, and click on the link under Resources, Parents for PowerSchool Parent Portal. In theCreate an Account section, click on the button to Create Account. Fill out the form with your information including your first name, last name, valid email address, unique User Name, and Password. To link your account to one or more students, fill in the appropriate student information including student name, Access ID, Access Password, and Relationship in the boxes provided. (The Access ID and Access Password were sent home to parents/guardians in a letter.) Click Enter to create your account. If successful, you can use your new User Name and Password to log into the Portal. For further details a Quick Start Guide and How-to Videosare available.

Why am I receiving the error message:

An account with that email address already exists?

When creating a Parent/Guardian account for the PowerSchool Portal, the email address has to be unique in the Jericho PowerSchool system. One household cannot use the same email address to create multiple parent/guardian accounts.

Why am I receiving the error message:

An account with that User Name already exists?

When creating a Parent/Guardian account for the PowerSchool Portal, the User Name has to be unique in the Jericho PowerSchool system. Multiple persons cannot create an account with the same User Name.

Why am I receiving the error message:

Student has not been added to your account. Valid student information must be entered.

You have entered an incorrect Access ID or Access Password. Verify that you're using the proper Access ID and Access Password. Keep in mind that the Access information for Parents is different than the Portal User Name/Password utilized by students. Verify that you're using the proper alphanumeric characters in your Access ID and Access Password. As an example, check that the character is a number one versus an uppercase letter I, and/or uppercase letter O versus a number zero. All credentials are case sensitive, such as the Access ID, Access Password, as well as the User Name and Password.

How do I view the assignments for a class?

Log into the Portal. On the Grades and Attendance tab, click on the blue link for specific marking period/quarter to view more detail for that class. On the screen Class Score Detail, a listing of assignments will be listed at the bottom of the page.

How do I view the comments for a reporting term grade?

Log into the Portal. On the Grades and Attendance tab, click on the blue link for specific marking period/quarter to view more detail for that class. On the screen Class Score Detail, the Teacher Comments are listed at the top of the page.

How do I switch between multiple students?

Log into the Portal. If you have already added multiple students to your account, use the buttons located in the top left portion of the Portal to switch between viewing the student information.

How do I add another student to my account?

If you have already created a unique User Name and Password for the Portal, log into the Portal. In the menu at the top, click on the tab Account Preferences. On the left side of the screen, click on the tab Students. In the list of your students, click on the button Add. Enter in the following information in the Add Student form:

Student Name: name of student
Access ID: Parent/Guardian Access ID
Access Password: Parent/Guardian Password
Relationship: Select your relationship to the student from the drop down menu.

Click on the Submit button when finished.

Why am I receiving the error message:

"Student has not been added to your account. Valid Student information must be entered."

You have entered an incorrect Access ID or Access Password. Verify that you're using the proper Access ID and Access Password. Keep in mind that the Access information for Parents is different than the Portal User Name/Password utilized by students. Verify that you're using the proper alphanumeric characters in your Access ID and Access Password. As an example, check that the character is a number one versus an uppercase letter I, and/or uppercase letter O versus a number zero. All credentials are case sensitive, such as the Access ID, Access Password, as well as the User Name and Password.

How do I reset my Password?

If you have already created your own User Name and Password to access the Portal, go to the Jericho PowerSchool webpage, and click on the link for the PowerSchool Portal. In the Login section, click on the link Having trouble logging in?. Enter yourUser Name and Email Address (use the same user name and email from when you created an account) and click Enter. You will receive an email from PowerSchool with a link to reset your Password. Click on the link to fill out a form to set a new Password to access PowerSchool.

What if the link to reset my password is no longer valid?

The link to reset your Password is only valid for 30 minutes. After 30 minutes, you will receive the error message: The URL is no longer valid, try again to recover your Password. Please fill out the Forgot Password? form again to reset your Password.

How do I change my Password?

If you know the User Name and Password that you created, log into the PowerSchool Portal. In the menu at the top, click on the tabAccount Preferences. In the section for your Current Password, click on the small pencil icon next to the row of asterisks. In the spaces provided type in the Current Password and a New Password. Enter in the same new Password in the Confirm Password box. Click Save when finished.

How do I retrieve my User Name?

If you have already created your own User Name and Password to access the Portal, go to the Jericho PowerSchool webpage, and click on the link for the PowerSchool Portal. In the login section, click on the link Having trouble logging in?. Click on the tabForgot User Name. Type in the email address you used to create your Portal account and press Enter. You will receive an email from PowerSchool with your User Name and a link to the Portal. Click on the link and fill out your User Name and Password to access PowerSchool.

How do I change my User Name?

If you know the User Name and Password that you created, log into the PowerSchool Portal. In the menu at the top, click on the tabAccount Preferences. In the section for your User Name, click on the small pencil icon next to your current User Name. In the space provided type in your desired User Name. Click Save when finished.

Why am I receiving the error message:

"This User Name is already in use. Please enter another choice."

You are attempting to change  your User Name to a User Name that already exists in the Jericho PowerSchool system. Please try entering in a new unique User Name for access to the Portal.

How do I change my Email Address?

If you know the User Name and Password that you created, log into the PowerSchool Portal. In the menu at the top, click on the tabAccount Preferences. In the section for your Email, click in the box where your current email address is located. Remove the old email and type in a new email address. Click Save when finished.

Why am I receiving the error message:

"This email address is in use. Please enter another choice."

You are attempting to change  your Email Address to an Email Address that already exists in the Jericho PowerSchool system. Please try entering in a new unique Email Address for access to the Portal.

How do students get their access codes?

Students are emailed their access codes to their jerichoapps.org account

Need more info?

Checkout the Quick Start Guide  and How-to Videos